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AI Assisted Customer Understanding

Understand what buyers keep saying and what deserves your attention.

KIVO groups public Etsy reviews into recurring themes, highlights what customers value, surfaces repeated friction, and keeps the original evidence behind every signal.

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Minimalist Keepsake Box

4★ · Jul 25, 2026

Neutral

“Lovely quality, but the box was smaller than I imagined from the photos.”

Product Quality

Sizing

Listing Expectations

✦ AI analyzed · 98%

Likely issue

The product may appear smaller than shoppers infer from the photos, creating a size-expectation mismatch.

Public Etsy product review

View source on Etsy ↗

See what people are mentioning the most in their reviews.

KIVO analyzes the customer reviews and finds topics that are mentioned repeatedly.

Customer mentions

What buyers discuss most

AI-normalized topics from the selected reporting period.

30-day view

Product Quality

Favorable

mentions

Listing Expactation

Favorable

mentions

Sizing

Favorable

mentions

Packaging

Favorable

mentions

Personalization

Favorable

mentions

Every review links to it's source on Etsy for evidence.

Every review links to it’s source on Etsy for evidence.

The customer review feature in our app is evidence backed. So you can see the reviews made in your store and click the link to view them in your store.

Minimalist Keepsake Box

4★ · Jul 21, 2026

Neutral

“Lovely quality, but the box was smaller than I imagined from the photos.”

Product Quality

Sizing

Listing Expectations

✦ AI analyzed · 98%

Likely issue

The product may appear smaller than shoppers infer from the photos, creating a size-expectation mismatch.

Public Etsy product review

View source on Etsy ↗

Pressed Flower Place Cards

5★ · Jul 17, 2026

Positive

“The craftsmanship is beautiful and the packaging made it feel special.”

Product Quality

Packaging

✦ AI analyzed · 99%

Public Etsy product review

View source on Etsy ↗

What else is this page capable of?

Positive sentiment

KIVO is capable of showing a percentage of positive comments ranked from reviews with 4-5 stars.

Filter through reviews

With filters, you can seperate postivie comments from ones that need attention which can help you diagnose customer related issues faster.

Priority issues are mentioned

KIVO can show highest-evidence negative topic in the period you choose.

One place to understand, protect and grow your Etsy shop.

You can now join the waitlist and we are gonna let you know when the app is live. We might even have a little discount for you.

Join the Waitllist

Understand what buyers keep saying and what deserves your attention.

Understand what buyers keep saying and what deserves your attention.

See what people are mentioning the most in their reviews.

See what people are mentioning the most in their reviews.

Every review links to it's source on Etsy for evidence.

Every review links to it’s source on Etsy for evidence.

What else is this page capable of?

What else is this page capable of?

One place to understand, protect and grow your Etsy shop.

One place to understand, protect and grow your Etsy shop.

Recieve all the updates, improvements and what’s coming next.